As a patient and valued customer, we feel that you should know exactly what you are paying and what you will get. We want you to know that transparency is important to us and that this experience should be about you achieving your health goals and not having to worry about unexpected costs. This means NO surprise bills in the mail months following your visits.
Unlike many other types of healthcare practices, we list our prices online here (and also here) so you know what to expect before you even walk in the door. No guesswork. No hidden costs. Whether it’s an initial evaluation, follow-up session or anything else we offer, know that you are getting our highest quality care, every hour, no matter what.
As a fee-for-service practice, it is important to understand that we do not take insurance or deal with third party billing. We know this isn’t the “norm.” The learning curve is worth it!
If you’ve never dealt with insurance directly, know that they can take several months to pay, they can choose their own rates, and they quickly deny payment whenever possible (after all, that's how they make money). As you may have guessed, this makes it challenging to run a small, private practice.
Here’s what we have found to work even better. Kaizen Health and Wellness chooses (emphasis on this being an intentional decision) a fee-for-service or cash-based model for our practice. In this treatment model, your Kaizen therapist enters into an agreement with YOU to provide physical therapy services in a manner that both parties have decided upon (AKA: FULL TRANSPARENCY with no surprise bills 3 months in) to help you reach your treatment goals most efficiently.
You will pay at the time of service and we do this for a couple of reasons:
A) It's the model that has proven to work best for our business.
B) When you pay, you pay attention.
What I mean by this is that our outcomes are much better in part because you see the exchange of money and want to get the most bang for your buck. By paying ahead, patients show up to their appointments, and they do their program at home.
It seems simple but I've worked in a model where there was no cost associated with the visits (military healthcare) and our outcomes weren't always the greatest and no-shows were through the roof.
When you truly value your health and want to get better, you will gladly put in the work. I know it can seem hard to spend money on something that can take weeks or even months to see improvement, but we promise it is worth it! Stay the course, put in the work and you will reap the benefits.
This model also allows us to focus on providing direct, one-on-one care, while keeping administrative costs low. You may pay for services using actual cash, a check, a credit/debit card, or with your HSA/FSA. In some instances, you may also personally file for reimbursement from your insurance company to curb your out-of-pocket expense. Most insurance companies, with the exception of Medicare, Medicaid and some HMOs, will provide reimbursement for services received “out of network”. We can help you with this process and call your insurance company directly so you know exactly what your benefits look like and what your costs and reimbursement will be.
Cash-based does not mean our team is short on the education, qualifications or accreditations necessary to provide you with best-in-class medical care. Quite the opposite, actually. Our Doctor of Physical Therapy is both residency trained and board-certified in orthopedics - something you won't find in many physical therapists, regardless of practice setting. We blend our unique background in strength, conditioning, and human performance to go well beyond rehab and help you live your happiest, healthiest life.
Want to learn more about why you should choose cash-based physical therapy?
Check out our other blog post titled "Why cash-based physical therapy?"
Ready to book your appointment or want to learn more? Give us a call at 515-339-2906
Dr. Ladd's views on performance improvement, injury prevention and sometimes other random thoughts.